Turning roster complexity
into workforce optimisation.

Shiftwork operations are unique workplaces where experience matters.

Shiftwork Solutions are roster and hours of work specialists that improve business, employee and health/safety performance.

Our specialist knowledge will exceed your expectations.

Turning roster complexity into workforce optimisation.

Turning roster complexity
into workforce optimisation.

Shiftwork operations are unique workplaces where experience matters.

Shiftwork Solutions are roster and hours of work specialists that improve business, employee and health/safety performance.

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Optimise your rosters, your workforce, and your bottom line.

Measure the performance of your current roster and obtain optimal solutions design based on over 30 years of experience.

"Shiftwork Solutions opened up our thinking. I wish we had involved them earlier, before we started to make changes to the rosters. We will be using them again soon to help with other areas of our business." – Jeff Harrison, General Manager, Magnesite Operations, Queensland Magnesia

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Implement roster improvements and gain consensus.

Obtain buy-in from your workforce and other stakeholders with our consultative approach.

"The smooth implementation of the change management was the direct result of the leadership and skilled management from Shiftwork Solutions. This was an excellent investment for the long-term operation of the facility." – Greg Breadsell, General Manager, West Kimberley Power Project, Energy Developments Limited

Set yourself up for success.

Support, training and the tools you need to maintain a high level of performance.

"It's not what Shiftwork Solutions cost. It's what you saved us that makes the difference. You exceeded our expectations." – Barry Hocking, General Manager Aviation/Operations, Royal Flying Doctor Service

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Roster
CONSULTING SERVICES

With nine specialist areas of expertise, we can fine tune existing roster arrangements and provide end-to-end solutions.

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TRAINING & EDUCATION

Increase knowledge and capability within your team.  Improve alertness, health and wellbeing. Reduce fatigue.

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ROSTERING SOFTWARE

Plan, manage, assess and communicate your rosters easily, using a software system that is built for 24/7 shiftwork operations.

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Business And Roster Analysis

Measure the performance of your current roster and identify optimal alternatives.

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Employee Assessment And Participation

Obtain valuable input from your workforce in a managed way.

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Health & Safety Assessment

Ensure your rosters and hours of work are grounded in safety and sleep science.

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Optimal Roster Design And Selection

Use a proven roster design and selection process that is customised to your needs.

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Roster Implementation

Leverage our expertise in change management and roster implementation.

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Enterprise Agreement Conditions

Ensure you and your workforce are on the same page.

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Pay & Benefit Calculations

Guidance through the complex world of renumeration for shiftwork operations.

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Follow Up Evaluations

Measure the impact of roster changes on your workforce and business.

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Fatigue Management Policies

Implement health and safety strategies to protect your greatest assets.

Know all of your options.

Do not miss out on opportunities or options that your team are not aware of.  Use Shiftwork Solutions’ extensive experience across all industry sectors and shiftwork environments to create new solutions for your organisation.

"I have engaged Shiftwork Solutions over the last eight years in two different organisations. In both cases, Shiftwork Solutions engage with the organisation to understand the constraints and enablers to effective solutions. The results are beneficial for both employees and the business. Real value has been added." – Jim Irvine, General Manager HR, Rio Tinto Gove

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Business And Roster Analysis

Measure the performance of your current roster and identify optimal alternatives.

Over time, changes in business requirements and workplace conditions can make existing rosters inefficient and expensive.  Uncover hidden costs in your current arrangements and identify new opportunities with a customised roster solution.

Obtain thorough analyses of operational requirements, working conditions, costs, utilisation, employment agreement conditions, attendance, turnover, productivity, maintenance, relief coverage, training, communication, supervision, safety performance and other business interests to help your roster selection.

There is much more to a roster than just a day on day off pattern.  Let us show you how rosters can better match your workload and deliver more for your business.

Employee Assessment And Participation

Obtain valuable input from your workforce in a managed way.

Manage expectations, improve morale and create acceptance and ownership of the final solutions by involving your workforce in the roster review process.

Shiftwork Solutions meets with employees around-the-clock to improve participation and ensure employee understanding of how the roster review process works, thus minimising misconceptions, rumours and low morale that can arise during times of change.

Shiftwork Solutions has met with and surveyed over 35,000 individual shift workers providing a significant database of results and experience for use in your roster review.

Health & Safety Assessment

Ensure your rosters and hours of work are grounded in safety and sleep science.

How well are your workers coping with their current hours of work?
Are your hours of work productive, sustainable and safe?
Do you require control measures to manage fatigue related risks?

Understanding relationships between fatigue, sleep, hours of work and other factors is critical to optimising your roster design (the plan), actual hours of work, mitigating factors and the use of additional control measures for the management of fatigue.

Both management and employees have responsibilities for managing fatigue and Shiftwork Solutions can help clarify safety issues from personal preferences and improve the health, safety and wellbeing of your work force.

Optimal Roster Design And Selection

Use a proven roster design and selection process that is customised to your needs.

Optimising rosters is an iterative process involving multiple parties and personal interests.  Save time, money and effort by using our expertise, systems and proven processes to guide you and your team through:

  • Confirming business, employee and health/safety criteria,
  • Identifying all potential opportunities (roster models and concepts)
  • Evaluating roster models based on agreed criteria for optimal solutions
  • Building additional detail into final roster options through additional input and consultation
  • Customising the selection process based on management and employee participation.

Whether you want to fine-tune an existing roster arrangement, or need full site-integrated roster design, our experience and extensive roster model database can improve workplace efficiency, reduce costs and deliver a more motivated workforce.

Roster Implementation

Leverage our expertise in change management and roster implementation.

Implementing change in a shiftwork environment is emotive.  Avoid additional delays, higher costs, mistrust and even industrial action that ineffective roster implementation can create.

Shiftwork Solutions’ experienced consultants communicate and manage all aspects of roster change to ensure a smooth, positive rollout.  Key implementation decisions and communications to consider include:

  • Development of trial period and follow up conditions
  • Conversion of work, benefit and pay policies for new rosters
  • Design of transition rosters, crew assignments and holidays off
  • Obtaining agreement between management, employees and unions
  • Neutral presentation and comparison of final roster options to all stakeholders
  • Recommendations for conditions and administering the final roster vote.

Enterprise Agreement Conditions

Ensure you and your workforce are on the same page.

Misunderstandings and misinterpretations of agreed conditions for pay and benefits occur more frequently with multi shift operations and seven-day rosters.  We also find that changes or adjustments to rosters without updating language in the enterprise agreement contributes to disputes.

Seven-day rosters are more complex than five-day rosters, explaining why there is a separate shiftwork section in most awards and agreements detailing additional conditions and requirements for these hours of work.  These conditions affect your costs and operational flexibility.

Before your next enterprise agreement expires, include a review by Shiftwork Solutions of the terms and conditions for your hours of work.  This feedback will improve your preparedness and provide new strategies and options for discussion during your next agreement.

Pay and Benefit Calculations

Guidance through the complex world of remuneration for shiftwork operations.

Make certain you’re correctly remunerating your workforce.  If you do not completely understand how your roster(s) work, it is easy to make a mistake when calculating pay and benefits.

Shiftwork Solutions’ pay and benefit calculations clarify what should be paid or received based on your terms, conditions, individual roster patterns and actual hours of work.  These calculations include contributions or impacts from:

  • Ordinary and overtime hours
  • Shift, weekend and public holiday premiums
  • Leave, time off in lieu and public holiday benefits
  • Labour on costs and allowances
  • On call and standby policies and rates
  • Average pay and annualised salaries

Follow Up Evaluations

Measure the impact of roster changes on your workforce and business.

Implemented a new roster or other changes for your shiftwork operation and want to review how things are going?

Shiftwork Solutions has significant experience evaluating impacts on business, employee and health/safety performance from roster changes.  We have developed performance measures and evaluation techniques for rosters that provide useful feedback regarding your changes and assist with identifying any modifications to fine tune the result.

Fatigue Management Policies

Implement health and safety strategies to protect your greatest assets.

Fatigue management policies provide an opportunity to communicate your commitment, objectives and responsibilities for managing fatigue risk associated with your shiftwork operations.

Roster design and fatigue management policies work hand in hand to reduce fatigue related risks and safeguard your workforce.

Shiftwork Solutions provides advice and recommendations regarding your fatigue related risks, policies, systems, culture, education materials and other options for achieving an acceptable level of risk for fatigue.

Protect Your Workforce, Reduce Risk.

Health education, fatigue management and lifestyle training.

Educate your workforce on managing a shiftwork lifestyle with training tailored to your industry and business. Choose from e-learning, classroom sessions, or take-home information booklets and help your workforce manage fatigue, understand key factors that impact their alertness and improve health, safety and wellbeing.

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Empower your Roster staff.

On-site and remote workshops tailored to increase knowledge within your organisation.

Specialist roster and shiftwork skills are hard to find.

Learn from the experts and build in-house capability.  Improve decision making by increasing staff understanding of business, employee and health/safety impacts in a shiftwork environment.

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Keep Up, Stay Connected.

Be informed of recent developments and trends for rostering and expand your network.

Register your details and be part of the largest shiftwork community in Australia.

Shiftwork Solutions will keep you up to date with targeted information to improve your rostering arrangements and shiftwork operations along with special invitations to industry seminars and events.

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ROSTERkey

Manage your roster like a pro.

Even the best designed rosters need managing to work. ROSTERkey is software that not only takes
the complexity out of shiftwork roster management, it unlocks the potential within.

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Client Solutions

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Getting the right balance

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Customised Approach

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Change your roster for the better.

From simple to complex... we design rosters that work.
Drop us a note and start the conversation.

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