Even after two decades, being part of a shiftwork network can make all the difference.
Recently, a member of our shiftwork network faced a dispute in the Fair Work Commission (FWC) concerning how rosters and hours were paid in one area of their operations. The claim sought back pay based on alleged misinterpretation—across more than 20 years of roster use.
Fortunately, Shiftwork Solutions had conducted a detailed on-site roster review for this client two decades ago. We consulted with employees, union reps, and managers, documented the process thoroughly, and presented alternative roster options.
That long-standing partnership proved critical. Our original documentation, consulting insights, and newly recorded testimony provided the FWC with independent, third-party evidence—showing exactly how the roster operated and how employees were paid.
The outcome? The FWC dismissed the back pay claim.
This case underscores how complex shiftwork arrangements can lead to misunderstandings around hours, pay, and entitlements—and how costly those misunderstandings can become.
At Shiftwork Solutions, we specialise in navigating this complexity. With proprietary benchmark data, deep expertise, and proven consulting tools, we help you optimise rosters, manage workforce risk, and improve operational performance.
Joining our shiftwork network gives you more than expert insights—it gives you a strategic partner in workforce planning and risk mitigation.
Follow us on LinkedIn or email your contact details here and we’ll take care of the rest.
